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Thursday, June 27, 2013

30 Day Money Back!

Are you save with a 30 day money back guarantee ??

30 Day Money Back For us the most important thing is that our clients should be happy with the services they get from us. For that we strive hard. Then also for our clients we offer 30 Days Money Back Guarantee. If you are not satisfied with our services you can get full refund of your amount within 30 days of signup

Above is what you get when I clicked on a new hosting that I want to use. Was for reseller hosting, and I was thinking that I was save with this. Special when I hit the "More information" button. And I could read this :

We are so confident with the way our plans are designed and the 24x7 prompt customer service we provide ,that we provide 30 day money back policy. Actually its a simple rule, if you provide excellent service no client wants to cancel the service as its a problem for both the client and the hosting service provider. Its more problematic for the client, as he is upset and needs to transfer all his data to another host and again wait for the domains to resolve to another server which harms his business. In this way we understand our client, we understand and know their problems very well and hence we provide a great product along with perfect service that a client does not need to cancel his service. Actually thats what a client needs, A host should be prefect that client does not need to cancel his service with them and we are really the best at it. Hence we provide 30 day money back policy to our clients. You will get full refund within 30 days of signup if you want to cancel. Money Back guarantee is included in all web hosting plans. Money Back Guarantee policy does not apply to services such such as : Domain Registration, Dedicated IP, Dedicated SSL Certificate, Dedicated Servers, VPS servers and Web Design services.

After reading all above you would think that you could order this and be save. HOW WRONG CAN YOU BE!!!! Nothing but troubles to cancel the service. And still busy with it. But lets start by the beginning. Is this now BULLSHIT or is the real, and I am just a idiot and did not read all correct ?

I got me a reseller account and did try to set it up. Did it before, so that was working pretty fast. But I was seeing that the server was slow, so they moved me to another server. No problem. But when I see again that all is low, and more things where not working, I was thinking that I need to stop this. Keep in mind that it is a reseller hosting, so I am responsible to my customers. So the hosting need to be perfect.

I had problems with support. Waiting time up to 5 hours ??? No problem if you sign up with a hosting and they tell you this before. But it is a problem when they did not tell !

So, then there is the moment that you decide it is enough. I cancel this. And you think you are save in the 30 days money back period. How wrong can I be ....... Every time I asked to get money back, they ask to setup a test account (Even that they can see that I already deleted all)
I think this is just a strategy to keep me long enough there so I past the 30 days.

Like I said, still busy with it. So I will update you later on this again ....

But for now, be sure that you want to order something, and be prepared on a long battle to get your money back, because till now I found out that a 30 days money back guarantee is a lot of BULLSHIT!

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